Red Light & Cryotherapy Package Terms and Conditions

The Good Practice

Battlers Green Farm, Radlett, Hertfordshire, WD7 8PH

These Terms apply to the purchase and use of Red Light Therapy and Cryotherapy packages at The Good Practice. They are intended to ensure safe, fair, and transparent use of these services.

By purchasing a package, you confirm that you have read and agree to these Terms.

Overview of Packages

The Good Practice offers the following treatment packages:

• 4-session package

• 8-session package

Each package provides access to Red Light Therapy and/or Cryotherapy sessions as clinically appropriate.

All sessions must be used by the calendar month end from the date of the first session (activation date).

Clinical Suitability and Consent

All treatments are subject to clinical assessment and suitability.

Before commencing treatment:

• you will be required to complete a health screening questionnaire

• a clinician or trained practitioner will confirm suitability

• informed consent will be obtained

The Practice reserves the right to:

• decline or delay treatment if it is not clinically appropriate

• stop treatment at any point in the interest of patient safety

These therapies are wellness-based treatments and are not a substitute for medical diagnosis or emergency care.

Session Validity and Usage

3.1 Activation Period

• The package is activated on the date of your first session

• Credits are pro rata to the end of the month

3.2 Expiry

• Any unused sessions after the one-month period will expire automatically

• Expired sessions cannot be refunded, transferred, or reinstated

Exceptions may be considered only in exceptional circumstances, at the Practice’s discretion.

3.3 Booking and Availability

• All sessions must be booked in advance

• Appointments are subject to availability

• We recommend booking sessions early to ensure full utilisation within the validity period

The Practice is not responsible for unused sessions due to lack of booking availability where reasonable appointment options were provided.

4. Cancellation Policy

To ensure fair access for all patients:

• More than 3 hours’ notice: no charge, session retained

• Less than 3 hours’ notice: session forfeited

• Failure to attend: session forfeited

Late arrivals may result in:

• shortened treatment time, or

• forfeiture of the session where treatment cannot be completed safely

Charges may be waived in exceptional circumstances at the Practice’s discretion.

5. Payment and Refunds

5.1 Payment

• All packages must be paid in full in advance

• Sessions cannot be used until payment is received

5.2 Refunds

Packages are non-refundable once:

• the first session has been used, or

• the one-month validity period has begun

Partial refunds will not be issued for unused sessions.

Refunds may only be considered where:

• treatment is deemed clinically unsuitable before commencement

• exceptional medical circumstances arise

6. Transfers and Sharing

Packages are:

• non-transferable

• valid only for the individual who purchased or was assigned the package

Sessions cannot be shared between individuals.

7. Safety and Treatment Guidelines

7.1 Patient Responsibilities

You must:

• provide accurate medical information

• follow all pre- and post-treatment advice

• inform staff of any changes in your health

7.2 Treatment Limits

The Practice may:

• limit session frequency

• adjust treatment protocols

This is to ensure safe and appropriate use in line with clinical guidance.

7.3 Adverse Effects

While generally well tolerated, these treatments may carry risks.

You should report any:

• discomfort

• adverse reactions

• unexpected symptoms

immediately to the Practice.

8. Missed or Disrupted Sessions

If a session cannot proceed due to:

• Practice-related issues (e.g. equipment failure):

→ session will be rescheduled without penalty

• Patient-related issues:

→ standard cancellation policy applies

9. Service Limitations

These therapies:

• are not intended to diagnose or treat medical conditions

• do not replace GP or specialist care

• are provided as adjunct wellness services

Clinical outcomes may vary between individuals.

10. Changes to Packages

The Practice reserves the right to:

• amend pricing

• modify package structures

This will not affect packages already purchased and activated.

11. Liability

Nothing in these Terms excludes liability for:

• personal injury

• negligence

All treatments are delivered in accordance with professional standards and safety protocols.

12. Complaints

If you are dissatisfied:

• we encourage you to raise concerns promptly

• complaints will be handled in line with our formal complaints procedure

This includes:

• acknowledgement within 3 working days

• full response within 21 working days

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